One Year Limited Warranty. All of our products are backed by a one-year limited warranty. The warranty confirms to the original buyer that this item is free from material and workmanship defects as of the date of purchase, and that it will remain as such under normal use and proper care, for one year from the date of purchase. Should a frame deficiency occur within one year from the date of purchase, we will repair or replace the defective piece at our discretion. In such case, we reserve the right to make substitutions with similar merchandise should the model, parts, or color in question no longer be in production.

Shipping Damage. All shipping damage must be reported on the Bill of Lading at the time of delivery, or pick up by the customer, to ensure a proper claim can be made. If damage is noticed, please note before signing Bill of Lading and if possible, take pictures of cartons and damage before unwrapping. Only sign Bill of Lading after all damages have been noted. Damages must be reported to Royal Wicker within 72 hours of delivery. Pictures of damage must be provided to assist in processing your claim.

Minor Damage. Generally, Minor Damage can be corrected by paint or polish touch-up. Minor damage is defined as nicks, scratches, blemishes in the paint, wicker, rattan, or components that do not exceed 3 cm in length. In the event of minor damage upon delivery, please contact Royal Wicker, providing photos and proof of purchase, and we will discuss possible solutions.

Return & Exchange Policy. Royal Wicker does not accept returns. For in-stock purchases, exchanges may be considered on a case-by-case basis within 14 days of delivery; Exchanges must include original packaging, and must be in original condition showing no signs of use.  Exchanges are not available for custom orders. Please contact us if you experience any issues with our products and we will try our best to make sure you are happy with your purchase.

WARRANTY IS VOID FOR ANY OF THE FOLLOWING CONDITIONS: 1. Normal wear and tear (fading of fabrics/upholstery material is considered normal wear and tear). 2. Improper maintenance or improper use of product. 3. Any product modifications by dealer, consumer, or other 3rd parties 4. Minor variations or differences between website images and product received. 5. Furniture used for non-residential purposes (i.e industrial, commercial, institutional, or rental use). 6. Damage incurred during transportation. (If shipping damage is discovered, you must contact Royal Wicker within 72 hours of receipt of the product or this warranty will be void). 7. Damage incurred during assembling or maintenance. 8. Damage incurred by acts of God, accidents or abuse.

Expected Time of Arrival
The Delivery Expected Time of Arrival (ETA) referenced on the invoice is based on the best information we have at the time of taking your order and is subject to change. While we will do our best to have your order arrive within the time frame discussed, please note that delays can and do occur, which may result in your order arriving later expected. Please understand that these delays are out of our control. Returns, refunds or cancellation due to order delays will not be accepted.

Payment Policy
All custom orders require full payment due at the time of confirming your order, including all applicable taxes & delivery charges.

Royal Wicker reserves the right to decline or cancel orders at any time. In such case, the customer will be notified as soon as possible, and a full refund will processed to the original payment method. We assume no responsibility for issues resulting from such declines or cancellations. Thank you for your understanding.

By placing and paying for your order, you are acknowledging all of the terms and conditions above.

Q: Can I order by phone?

Of course. Call us at 1 (204) 417 6925 or email us using the link at the top of the site.

Q: What are your shipping costs?

Flat fee local Winnipeg delivery is available for $75.
For delivery outside of Winnipeg or white glove delivery, please contact us for a quote.

Q: Do you offer price matching?

We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us. Note that products much an exact match in terms of quality, construction, and materials.

Q: How long does it take for an order to ship?

If your product is in stock, orders will be shipped within 2 weeks. For custom orders during our Winter season, products will arrive in May/June.

Q: Do you ship outside of Manitoba?

Please contact us to discuss further and get a quote.

Q: What is your lead time?

Our lead time varies on season and stock-level.

Q: What should I expect during delivery?

Delivery is curbside delivery. Carrier will unload at the end of your curbside. Signature is required. If you require white glove service, be sure to select during delivery option when you place your order. Please follow our inspection instructions emailed to you to inspect your delivery upon receipt. Damaged or defective furniture sets qualify for a refund only if you refuse the items at the time of delivery.

Q: For dining set, minor assembly is required. Do you have instructions?

All of our sets come assembled. Minor assembly is required for dining tables which you’ll find printable instructions here.

Q: Do you accept returns?

We do want you to be happy with your purchase. We strongly recommend you visit the showroom to sit and see our furniture first hand. As most of our products are custom orders, returns will not be accepted. Please see our Terms & Conditions for exchange policies.

Q: What if I’m interested in ordering for my business?

We would be happy to discuss trade, contract and wholesale programs with you. Please contact us with your questions or orders.

Q: How do I care for wicker furniture? How do I clean it?

Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air dried.

Q: What do I do in winter with the product?

Our furniture is manufactured with our harsh winters in mind. All furniture is weather and rust proof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.

Q: What kinds of materials are used in the product?

Frames are constructed of powder coated aluminum known for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.

Q: Can I order additional pieces at a later time?

Generally, yes. But as batches of rattan change, there could be slight difference in the look of the final rattan material. To ensure the best fit and similar look, it is recommended to order all items at the same time.  Fabrics are generally similar year-over-year.

Q: How do I care for the cushions?

Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying. We recommend placing your cushions on their side with the zipper facing down to ensure water can easily escape.

Q: Can I paint the wicker?

No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.

If you have any other questions, please contact our customer service by calling 204 417 6925.